1. Free trial
Paid plans start with a free trial, once per account. You aren’t charged during the trial: cancel before it ends and you pay nothing.
2. 30-day refund on web purchases
If you bought a subscription on health-agenda.com and you’re not happy with it, you can ask for a full refund within 30 days of any payment: the first charge after your trial or a renewal. You don’t need to give a reason.
Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all our web orders and issues refunds to the payment method you used.
3. How to request a refund
- Email [email protected] from your account’s email address and tell us which payment you’d like refunded, or
- go to paddle.net, find your order with the email address you used at checkout, and request a refund there.
Once a refund is approved, it can take a few business days for your bank or card provider to show it.
4. After a refund
When a subscription payment is refunded, we cancel that subscription and your account returns to the Free plan. Your records are kept. Profiles over the Free plan’s limit become read-only — you can still view, export, or delete them — until you upgrade again.
5. Cancelling without a refund
You can cancel any time in Settings → Billing. Cancelling stops the next renewal and you keep access until the end of the period you’ve paid for; it doesn’t refund the current period on its own. If you also want your money back, ask for a refund within 30 days of the payment as described above.
6. Purchases in the mobile apps
Subscriptions bought in the iPhone or Android app are sold and billed by Apple or Google, so we can’t refund them ourselves. Request a refund from Apple at reportaproblem.apple.com or from Google Play at play.google.com; each decides under its own policies.
7. Other cases and your legal rights
After 30 days we may still refund a payment, for example if you were charged twice or a problem on our side kept you from using the Service. We may refuse refunds in cases of fraud or repeated abuse of this policy.
Nothing in this policy limits rights you have under mandatory consumer law where you live, including the 14-day right of withdrawal for consumers in the EU, EEA, and UK.
8. Contact us
Gromik Software S.R.L., Republic of Moldova. Questions about a payment or a refund? Email [email protected].